Manage all of your workspace and business needs. It is clean and smart and well organised. Customer service is simply poor. They are scammers, and incredibly dishonest. Regards, Sandra Melody Head of Customer Services Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. No staff available for contacting on the event day. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. * All prices shown are valid at the time of inquiry, based on 24-month contracts. We will then confirm your retainer refund date and amount in return. Start checking the messages customers send you. Sent numerous emails to account. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Need to find a different location? GO LITERALLY ANYWHERE ELSE. BBB reports on known marketplace practices. same goes with debt collector from malaysia that emailed me abt 3 months ago. S. Where's gone them? Please advise what can we do to get back our retainer refund? They charge your card for amounts more than stipulated on invoices! It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Anyone can write a Trustpilot review. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. The company left an official comment to this complaint. Be part of a vibrant coworking community with dedicated desk or hot desking options. We use dedicated people and clever technology to safeguard our platform. I was a customer with a licensing agreement set to expire on December 31, 2022. Trustpilot is assessing this review in accordance with our flagging process. For clarity, you were also charged a retainer top up. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. With whom I spoke until now? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. I am so frustrated. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. I sent Regus how my retainer process is going? In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. I would like to help you further in this matter but haven't been able to identify your account. We pay those as well. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Signed up for a membership because I needed a private office for a few days. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. Office Space and Coworking prices are per person per month and are dependent on inventory availability. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com Such a transfer may require entry into a new agreement. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. You will regret signing with Regus. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. I was using virtual office space. Talk to an expert. As a matter of policy, BBB does not endorse any product, service or business. Become better managers and business leaders by achieving optimal personal and business performance. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. It is IMPOSSIBLE to get them to stop charging. We found a responsible person where we inform her about the problem. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. BBB Business Profiles are subject to change at any time. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. You should do so via your online account (www.myregus.com). after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. My contact end of March 2021. Avoid at all costs. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. but when u need support / CS to talk and solve ur problems its literally non existant. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Please could you send those details to me at lorraine.brule@regus.com so I can support you? I still did not hear anything back from them. This does not affect customers who have a permanent space as these are reserved specifically for them. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Thank you, Lorraine Brule Global Customer Service at Regus. this is absolutely gross and scam. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. It won't go in any direction! You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. (Sandra, I used the portal at first, however, your system made an error.) I got an email from trustpilot. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Here are 8 tips for writing great reviews. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. We ask all our customers to add an automated payment method to their account. Of course, she did not reply to me yet! Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. For clarity, you were also charged a retainer top up. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. BBB Business Profiles may not be reproduced for sales or promotional purposes. Unacceptable billing practices. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. I couldnt see your email address or Regus account reference in your message. Thanks again for your comments which help us improve. I am a small business and cannot afford any of this. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We have office space and more to suit all budgets, in every city of the world. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Please note: Change Management is 1-day training program (Friday). Any that you do not require can be opted out through your online account. They would not remove the items that I didn't want. I would love the opportunity to help further but havent been able to identify your account. Regus flagged this review for containing harmful or illegal content.Read more. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. How BBB Processes Complaints and Reviews. She apologized to me and promised me to rush to send me it by coming Wednesday. Interested in a new product or service? ive been trying to get my money back ever since. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Our invoices are due on the payment date that is displayed on them. The complaint has been investigated and resolved to the customer's satisfaction. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Its an automated process. Browse our full range of products and services. October 19 Customer Reviews are not used in the calculation of BBB Rating. She would do her best to escalate my process by letting them know this terrible status. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). If you were to take direct space or a sublease you would also see these fees in your rent annually. We appreciate your business. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. And we have the solutions to help you work this way. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Receptionist only can communicate by email, even for the most important things for your business. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email.
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