282. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. Is there any type of refund and/or cancellation. Additional terms may apply. - See 45,537 traveler reviews, 36,318 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. 2.- A list of the albums that are included in your package will be displayed. Come and live the Riviera Maya adventure. Youll bring back home a terrific souvenir of your visit. Privacy Terms. But. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. The minimum age allowed in Xplor Fuego is five years old. Prices and availability subject to change. To replenish energy, a delicious picnic will be waiting for you. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Business travelers can take advantage of the business center. Their eco-integrating design and premium amenities make them unique. Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. We wanted to know the best place to watch Mexico play in the World Cup, etc. Hotel Xcaret Mxico. Where I can store my personal belongings? The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. We had zero issues with arrival. You must present the credit card (or copy on both sides) used for payment, on the contrary you will not have access to the park and will be losing your purchase. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. Transportation airport-hotel-airport . All activities are optional and, at your arrival, youll be given the chance to select those which you want to do and those you dont. Plus having free shuttles to all the parks was a major win that my whole family took advantage of. Yes, as long as they are in good physical shape. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. The time will depend on the location of your hotel, so we cant give you an exact time. Yes, you can access to the park with baby food, infant formula, etc. Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. Due to the nature of the product we offer, you always have the possibility to view the photos. (01152) 55 4163 7327 Due to the nature of the product we offer, you always have the possibility to view the photos. Changes are not permitted on the day of your visit. Pick up at the airport could not have been easier. - Packages and Xperience Passports cannot be cancelled and will not be refunded - Cancellations will be reimbursed based on the payment method. All journeys take 45 minutes. Prices vary according to season. If you do not have a credit card to make your purchase, you can choose bank deposit option as a payment method in the checkout process and follow the steps, or dial our service numbers where we will provide instructions to make your purchase via bank deposit. We are here to serve you and to meet all requests, questions or suggestions you may have. ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. It was a fantastic location for us. No, all the activities are included in your admission. The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels. We will be delighted to assist you!Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Lock in the lowest price from these sites. During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. She answered immediately and assisted with even my most insignificant requests. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. per night. For further support information contact our photograph department at foto@xcaret.com. You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli. With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. Access to Xplor Park is limited to children under 5 years. What is the time for pick-up at my hotel and where should I wait? de C.V. We use own and third-party cookies to improve your experience on our website. I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. If you buy the 'PHOTO PASS', it applies only for the Xcaret, Xplor, Xplor Fuego, Xel-H, Xoximilco, Xenses, and Xavage parks, plus the Xenotes Tour. To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. Solidaridad, Quintana Roo, Mexico. Feb 5 - Feb 6. We recommend you get here early so that youll have time to do everything and also, to make the best out of unlimited consumption of our energy-boosting buffet and drinks. He is a pool technician. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. Can I submit my purchase confirmation on my phone and/or tablet? We thank you for the time invested in sharing such warm comments with future travelers around the world.We hope this will be the first of many more visits to come! This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. 282. If you do not attend the day of your visit, you can change the date within the period of one year from the purchase date, giving notice 24 hours in advance. This hotel features a restaurant, a 24-hour gym, and a bar/lounge. 17.17 mi from city center. Nestled in a natural rock and among rivers. The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. Photo Pass Xenses; Get my admission to Xenses. Not the end of the world, but it would have been nice. Children from 5 to 11 pay half the price. Stalactite River of 430 yards to swim inside ancient caves. Wyndham Boston Beacon Hill. Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. Play it safe and take your own photos with I would have.More. Xcaret is 37 miles (60 km) south of Cancun, 4 miles (6 km) south of Playa del Carmen, 20 miles (30 km) north of Akumal and 34 miles (55 km) north of Tulum. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Each photo downloaded is a JPG file, and the videos are MP4. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. The experience of living Mexican art . It didnt matter if he was cleaning the pool or checking chemical levels he smiled. We had a great time. Advanced purchase discounts may vary depending on booking date and dates of stay. Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. 800 006 FOTO (3686) Strike your best pose, smile and take as many pictures as you want during your visit. Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. (I loved Fuego on my last visit). Who can I notify if I have special dietary requirements? If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker. I feel like we had no idea what our "magic wristbands" did at the resort. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. 2.- A list of the albums that are included in your package will be displayed. Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. The product is available to purchase at least 24 hours before you visit the park or tour. "Its a great place to stay . Get onboard the shuttle and visit it as many times as you want. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. 450 Summer Street, Boston, MA, 02210. What should I do? I have sent multiple difference emails requesting assistance with no response. The staff were very friendly and the room was clean and cozy. Sorry, we dont have them on rent, neither wheelchairs nor strollers. If you visited our Xcaret Hotels: fotohoteles@xcaret.com The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. Yes, the activities in Xplor Fuego are designed for all family. What happens if I didn't bring along the credit card used for payment? Outside Mexico. But the bracelet also gives guests access to innovative photo stations conveniently located throughout the resort and the various theme parks, including Xcaret, Xel-Ha, Xenses, Xplor, and Xplor Fuego. If it rains, can I cancel or change my date of visit? They are encoded directly from cameras with high resolution. and that option in not available via online purchase. - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. What happens if there is an error and I have a duplicated charge? Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review. Enter the heart of the Mayan jungle. No, we only accept IFE. Review tags are currently only available for English language reviews. See all available properties in Middleton. Great, vibrant, location. If you purchased online you have access to the special ticket booth. 4 star Suburban hotel. We are here to serve you and to meet all requests, questions or suggestions you may have. No problem! Re: Xcaret: photo pass worth it? By continuing to browse the site, you agree to the use of cookies. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. 2.- A list of the albums that are included in your package will be displayed. Does admission include transportation service? Promotion valid only on websites and Customer Service Centers. Some activities call for physical strength. What is the minimum age allowed inside the Park? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to to Hotel Xcaret Mxico.Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.We look forward to welcoming you back to Hotel Xcaret Mxico on many more occasions.Sincerely yoursJorge DucoingHotel DirectorHotel Xcaret Mexico. In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! Only adult individuals aged 18+ are allowed to drive. The waiters/waitresses were always so nice. I want to purchase my dolphin experience photographs. Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. However, we would appreciate if you could inform us about the exact date you will visit the park. In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. It is important to confirm your transportation service at least 48 hours in advance. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Yes the resort is beautiful and access to the parks is great. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. DoubleTree by Hilton Hotel Boston - Westborough, Next: Show All Available Comparable Hotels with Pricing, Andover Bird Sanctuary (Moncrieff Cochran Sanctuary), Addison Gallery of American Art hotels/motels, Tewksbury Hospital (Massachusetts State Infirmary), Hotels close to Lawrence Heritage State Park, Hotels close to John Greenleaf Whittier Homestead and Museum, Hotels near Boston National Historical Park, All Doubletree Hotels in or near Middleton. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement. Months without interest, only with major participating bank cards issued in Mexico. Casa del Patrn - The joy and culinary richness of Mexico will multiply with its offer of spaces and restaurants.

In Hoteles Xcaret, we create a delightful experience for each and every one of your senses in each restaurant. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. *MSI only with participating cards (banks) issued in Mexico. And we are going back again. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Yes. View Hotel 1,774 reviews 0.3 miles from Hotel Xcaret Mexico Free Wifi Free parking Visit hotel website All Inclusive 2022 Occidental at Xcaret Destination View Hotel 22,576 reviews 0.4 miles from Hotel Xcaret Mexico Free parking Pool All Inclusive 2022 Palmaia - The House of AiA View Hotel 819 reviews 1.3 miles from Hotel Xcaret Mexico Free Wifi If you visited our Xcaret Hotels: fotohoteles@xcaret.com Other services (ATM, WiFi and gift shops). We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. Paid for in US $ we received the hotel photos only. But we purchased the photo package 2 parks & the hotel. Yes. How can I find out if there is a pick-up service at the hotel where I'm staying? Presentation of a valid ID card at our counters is mandatory. The food is really good. No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. 5 floors in property. Col. Centro, Playa del Carmen. What happens if I cannot attend the Park the day of my visit? Swim in the 437-yard stalactite river inside ancient caves. Traveling on business? Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB. We kind of had two check-ins, as we got there a bit early before our room was ready. Yes, you can change your visit to another date within one year from the date of purchase of the ticket. The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. My hotel is not available for pickup, although I chose transportation to the parks. For cancellations you must send an email to customerservice@xcaret.com to specify the grounds on which you proceed to the cancellation and our Customer Service Team will respond within 48 hours. 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. de C.V. | By I can see them but they all say sample on the and not able to download. All our current promotions are here, click now. Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. If you are staying in an Airbnb, hostel, with family or anywhere, you can choose one of the following departure points and Grupo Xcaret official transportation will pick you up there. How long is the photo/video download code available? What is your Cancellation/ Refund policy? Old Navy - Paseo del Carmen Shopping Mall. Horario de atencin: Sbado y Domingo de 09:00 a 15:00 Horas. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. No problem! If I dont have one, will I be allowed to drive amphibious vehicles? What can I do? Yes, you must select a specific date to visit the Park. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. Fill out this form and one of our agents will follow up on your request. They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style. Zipcode 77500. There are several options of payment depending on the currency chosen on our websites. Take advantage of the free WiFi in public areas, express check-out, and free valet parking. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. On a PC right-click on the file and select the option to extract. All rights reserved. Do I need a driving license? What is the price admission to Xplor Fuego for children? I will not repeat everything that has already been said. Are there discounts for teachers or students? This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction.I would really like to further discuss the details from your vacation to do a proper follow up on your concerns. Unlimited snacks and non-alcoholic beverages (oatmeal cookies, fruit, smoothies and flavored fresh water). If you visited our Xcaret Hotels: fotohoteles@xcaret.com A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. 5 Blossom Street, Boston, MA, 02114. Enjoy perks like free continental breakfast and free train station pick-up. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Yes. Good location. How do you remove the watermark from the photos? Free WiFi in public areas, a library, and express check-in are available at this hotel. Changes are not permitted on the day of your visit. At what time will I be back at the hotel? per night. If you want to check our current promotions, visit here. Mercado never disappointed and became a staple for breakfast. Can I pay with credit card or debit card of a person not included in the visit? The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. How many times can I download my photos with my download code? Valet parking, a 24-hour business center, and a coffee shop are also offered. Saturdat to Sunday from 9:00 to 15:00 Hours. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. It is essential to arrive 15 minutes before the time of pick-up. Your link has been automatically embedded. With 25 restaurants and 10 chefs, Hoteles Xcaret go beyond with an incomparable offer for Cancun and the Riviera Maya destinations. At what speed does the zip-line travel and how long does a single journey last? you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay How many times can I download my photos with my download code? Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? Xcaret Website; Xcaret Hotels; Other Parks and Tours; Xcaret Promotions; Have you visited us? It is not necessary to make a reservation in advance; you can buy directly at the booth of the Park entrance at regular price. Remember that we will always be available to offer you in each stay, the best of Mexico included!Sincerely,Jorge DucoingHotel ManagerHotel Xcaret Mexico. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of Mxico deep in heart. Cancun, Quintana Roo. 1.- Enter your download code. Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. No, only Tour option includes round transportation from Cancun and Riviera Maya. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. Display as a link instead, Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. Paste as plain text instead, Very Good 4.0 /5 Review Score More Details. No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. The Parks space is limited and priority is given to all of those who wouldnt have yet participated. How do I open the ZIP file when I download multiple photographs? But we purchased the photo package 2 parks & the hotel. You cannot paste images directly. The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. Express check-out, a computer station, and dry cleaning are also on offer. How do I find and download the photos from the website? Tripadvisor performs checks on reviews. Remember that pictures are saved in our database for 30 days after your visit. Subject to availability. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. La Casa de la Playa. Does admission to Xplor Fuego include transportation? Carretera Chetumal-Puerto Jurez, Km. . We would like to apologize for the issues you encountered upon your check in, as this is not the experience which we strive to provide for our guests in Hotel Xcaret Mxico. Advanced purchase discounts may vary depending on booking date and dates of stay. To guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg). Hotel Xcaret Arte is a homage to the best Mexican artist. I also requested a king size bed (I was proposing on this trip!) Depending on the operation, transfer could be in a van or luxury bus. I would like to note, however, that in my previous review, I recieved a response from the hotel director that the Guest Service Management team would get into contact with me immediately, but no one ever did. Our search will also list discounted Middleton, MA lodging that have a comparable rating of a Doubletree Hotels. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks.
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