Dasher . DoorDash DoorDash Employee Review. One other thing that I often see in memes that Door Dashers use: Theyll say something like Dashers are not allowed to check orders. I would caution against anything like that. DoorDash DoorDash Employee Review. Everything else is in their view unimportant. There are four different metrics that Doordash makes available in the Doordash driver app. 9 Realities For Independent Contractors. I believe this is the most important issue that doordash needs to finally address for their Dashers.Secondly, they need to address the constant issues with the driver app malfunctions and instability. Even if you think the insulated bag doesnt really help things much at all, the important thing is, what does the customer think? Ron Walter made the move from business manager at a non-profit to full time gig economy delivery in 2018 to take advantage of the flexibility of self-employment. Youve been gamified, my dude. Let's go Door Dash. DoorDash Driver Pay Per Hour/Week/Month, Expenses, & More, Upside App Review How Upside Works Promo Code: RIDE35, Best Food Delivery Service To Work For: 13 Apps Compared, Uber Car Rental: Best Rideshare & Gig Car Rentals, Ratings under 4.2 subject to deactivation. Order Never Arrived. Who in the fuck cares about any of these ratings? Spend that time dashing instead, becuase you can't use raitings to pay rent or a mortgage. Most large reputable companies will have an open door policy towards addressing grievances. All public store reviews are subject to approval before publishing. I think thats one reason Doordash stopped making us check off every item in the Doordash app. Because doordash and both doordash driver are unfair, and extremelyThis app also has been dwindling in business anyways, and constantly change their qualification standards for dasher perk unlocks. Doordash sends several notifications to let the customer know how the order is coming along. Dont gross them out. This may sound crazy but try doing your own order so you can rate yourself five stars. I was thinking of doing that thanks for the tip. Indeed.com estimated this salary based on data from 1 employees, users and past and present job ads. The Doordash deactivation policy states that a Doordash Dasher must maintain a customer rating of at least 4.2. So if your newdont sweat it. Home Blog Delivery Contractors Gig Delivery Platforms Doordash Delivery Driver Doordash strategies 11 Effective Strategies to Improve Doordash Customer Rating, Stride App Review 2023 (Mileage Tracker Report Card), How GetUpside Referral Program Works (Beware the Danger in its New Terms). Job culture. ._3Qx5bBCG_O8wVZee9J-KyJ{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:16px;padding-top:16px}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN{margin:0;padding:0}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between;-ms-flex-align:center;align-items:center;margin:8px 0}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ.QgBK4ECuqpeR2umRjYcP2{opacity:.4}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ label{font-size:12px;font-weight:500;line-height:16px;display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ label svg{fill:currentColor;height:20px;margin-right:4px;width:20px;-ms-flex:0 0 auto;flex:0 0 auto}._3Qx5bBCG_O8wVZee9J-KyJ ._4OtOUaGIjjp2cNJMUxme_{-ms-flex-pack:justify;justify-content:space-between}._3Qx5bBCG_O8wVZee9J-KyJ ._4OtOUaGIjjp2cNJMUxme_ svg{display:inline-block;height:12px;width:12px}._2b2iJtPCDQ6eKanYDf3Jho{-ms-flex:0 0 auto;flex:0 0 auto}._4OtOUaGIjjp2cNJMUxme_{padding:0 12px}._1ra1vBLrjtHjhYDZ_gOy8F{font-family:Noto Sans,Arial,sans-serif;font-size:12px;letter-spacing:unset;line-height:16px;text-transform:unset;--textColor:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColor);--textColorHover:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColorShaded80);font-size:10px;font-weight:700;letter-spacing:.5px;line-height:12px;text-transform:uppercase;color:var(--textColor);fill:var(--textColor);opacity:1}._1ra1vBLrjtHjhYDZ_gOy8F._2UlgIO1LIFVpT30ItAtPfb{--textColor:var(--newRedditTheme-widgetColors-sidebarWidgetTextColor);--textColorHover:var(--newRedditTheme-widgetColors-sidebarWidgetTextColorShaded80)}._1ra1vBLrjtHjhYDZ_gOy8F:active,._1ra1vBLrjtHjhYDZ_gOy8F:hover{color:var(--textColorHover);fill:var(--textColorHover)}._1ra1vBLrjtHjhYDZ_gOy8F:disabled,._1ra1vBLrjtHjhYDZ_gOy8F[data-disabled],._1ra1vBLrjtHjhYDZ_gOy8F[disabled]{opacity:.5;cursor:not-allowed}._3a4fkgD25f5G-b0Y8wVIBe{margin-right:8px} I agree completely with what you say about how there's an imbalance. 5 Exceptional service! You would assume after all the time that Door Dash has been in business, that they would have developed some kind of a program or protocol for Dashers to be able to challenge unfair ratings from their customers. Forget about the customer raiting completely, it really dosent matter. Other times, we get the blame for things beyond our control. Order already late when offered. You should be able to challenge them. No harm done, but he had room for improvement. These machines let you play trivia before ordering and allow you to pay without waiting for your server. I'm a driver. There are times you just know that a particular delivery is probably very late. (How to Decide, Then How to Do it). However, my experience is its a big enough deal to be worthy of its own point. Whenever you interact with the customer, be polite and friendly. They have departments and phone numbers that you can contact to discuss your issues.They also have formats for you to submit your grievances in writing. That means there are a lot of customers who have been burned in the past. DoorDash Customer Service Representative in Queen Creek makes about $18.29 per hour. I don't go the extra mile for customers, but I work honestly and follow directions. Ive seen more than enough Dashers who I think, I dont want them anywhere around my food. Not providing the ability to challenge issues with this critical rating is ludicrous. You have a higher chance that the order has been sitting around awhile by the time you pick it up. My raiting bounces from 4.87 to 5. Use language that states that youre working to get their order to them in the best condition possible. I tend to save my communications for any time I think there may be an issue or if I need any clarification from the customer. Ive never jumped on board that train myself. Doordash tips and tricks The card will earn 4% cash back per dollar spent on . Doordash orientation Here too Dashers cannot see a customer's rating to avoid delivering to a jerk who consistenlty gives poor driver ratings. RSG contributor, Ready to sign up for DoorDash? Salary/Benefits. Are there drinks on the order but dont seem to be any bottles in the packaging? Its a frequent topic in Facebook groups and message board conversations. Sometimes we dont realize our mistakes. Those ratings can make a big difference in a couple of ways. Do Bloggers and Content Creators Have to File Quarterly Taxes? To be honest, maintaining a 4.2 average rating is not difficult. Failure to do so could lead to deactivation. Review this company. Its made a huge difference in my life and has been a big part of all thats gone well for me as a delivery driver: Dont worry about the things you cannot control. What do you think? 42/50 is 84%, a solid B. Stretching the limits of my MS Paint skills, heres an example: Doesnt this make sense? Something to keep in mind in this discussion: As an independent contractor, you're self-employed. The rating doesnt hurt anyones wallet so they arent going to put paid man-hours into investigating it. Outstanding Dasher experience. DoorDash 4.4 (111) Write a review On-Demand Delivery and Pickup see alternatives Compare ( 2) App Info Pricing Features Reviews Alternatives Integrations DoorDash Reviews Overall rating 4.4 /5 111 Rating criteria Value for money Ease of use Features Customer support Likelihood to recommend 8.27/10 Reviews by rating 5 67 4 31 3 7 2 4 1 2 Hot food can get cold. However, DoorDash offers promotions that include a higher base pay or bonus for completing a certain number of deliveries in a row. I sent a little greeting letting them know I was at McDonald's and would be on my way (I have since stopped even sending greetings) she messaged back "make sure they put the sauce" so I did ask them. ._2Gt13AX94UlLxkluAMsZqP{background-position:50%;background-repeat:no-repeat;background-size:contain;position:relative;display:inline-block} DoorDash has stood with the City of Chicago throughout the pandemic, waiving fees for restaurants, providing $500,000 in direct grants, creating strong earning opportunities, and delivering food . Top Dasher is a bit of a controversial thing. "This isn't our order" I said very nicely "oh no I'm so sorry please call DD support and they will help you" I even copy and pasted the number for them1 hour later 1* I screen shot that whole conversation showing I was very professional, and I use the time stamp app (it shows the date time and address in the picture) showing everything. The default when a customer is placing an order (as of this writing) is for no contact deliveries. DoorDash strives to maintain a high level of integrity with respect to published Ratings and Reviews. There are those who have an extremely tight budget. I know it seems irritating and that it should be the restaurants job. 63 Proven Tips: How to Make the Most Money Delivering for Doordash, Doordash Taxes (2022): The Complete Guide by a Dasher for Dashers, Doordash Driver Support: How it Works and When to Use It, Doordash Deactivations, Completion Rates, Late or Incomplete Deliveries. Go to doordash_drivers . On the Dasher side, we have the opportunity to rate our delivery experiences. It could simply be a matter of laziness, not considering it a priority in their day-to-day work life and a matter of simply not caring. Another question you can ask is, would the customer like a knock at the door when the contactless delivery is completed? Doordash pays on a delivery by delivery basis, not hourly or on a salary. They leave bad instructions. We can impact the customer's perception of the service we provide. How is it that a customer can give one address but when you get there to deliver it and they arent there and you call them they tell you they are 4 miles away at another address then get attitude with you when you tell them you cant deliver it to that address they are allowed to rate you bad. Sometimes people mistakenly believe that were paid more on a given delivery. Bank of America cut their target price on shares of DoorDash from $80.00 to $72.00 and set a "buy" rating on the stock in a research report on . Heres what it looks like: I strongly dislike that I have to declare an order as good or bad before specifying the reasons. 1 review of DoorDash "I ordered food from McDonald's and received the burgers, chicken nuggets, and drinks but the 3 orders of fries were missing. Focus on what you can control. Tap the menu, then click on Ratings. DoorDash recently introduced a pilot program that gives eligible Dashers priority access to higher-paying orders. ._3K2ydhts9_ES4s9UpcXqBi{display:block;padding:0 16px;width:100%} I am a responsible 61 year old man.I have worked for more than a few companies in my lifetime. On the one side I can see how a ratings system can help them weed out bad drivers, and I do think the 4.2 floor is a reasonable minimum. One thing I look for is if the address has an apartment number. Press question mark to learn the rest of the keyboard shortcuts. Design by SFWP. DoorDash Reviews by Job Title. How drivers (including delivery) are rated is a sore point among drivers. I also wish they would give veteran dashers the benefit of the doubt, as I have over 10000 deliveries but I also understand that someone people would exploit it if they gave you amnesty after a certain number of dashes. You know how they say the customer is always right? How can we raise our customer ratings? Thank you for your continued efforts to serve customers on the DoorDash platform. This format allows Dashers to provide a far more accurate portrayal of their experience. The city of Chicago is taking food delivery services Grubhub and DoorDash to court. Excuse me , I am doing my job right so dont tell me I deserve that rating. 3.3 out . Think about wearing a uniform. I'm an independent contractor in Silicon Valley working Door Dash as a side hustle to my day job. So, ratings from three months ago may not even affect the driver's standing. ._2FKpII1jz0h6xCAw1kQAvS{background-color:#fff;box-shadow:0 0 0 1px rgba(0,0,0,.1),0 2px 3px 0 rgba(0,0,0,.2);transition:left .15s linear;border-radius:57%;width:57%}._2FKpII1jz0h6xCAw1kQAvS:after{content:"";padding-top:100%;display:block}._2e2g485kpErHhJQUiyvvC2{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;-ms-flex-pack:start;justify-content:flex-start;background-color:var(--newCommunityTheme-navIconFaded10);border:2px solid transparent;border-radius:100px;cursor:pointer;position:relative;width:35px;transition:border-color .15s linear,background-color .15s linear}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D{background-color:var(--newRedditTheme-navIconFaded10)}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D._1L5kUnhRYhUJ4TkMbOTKkI{background-color:var(--newRedditTheme-active)}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D._1L5kUnhRYhUJ4TkMbOTKkI._3clF3xRMqSWmoBQpXv8U5z{background-color:var(--newRedditTheme-buttonAlpha10)}._2e2g485kpErHhJQUiyvvC2._1asGWL2_XadHoBuUlNArOq{border-width:2.25px;height:24px;width:37.5px}._2e2g485kpErHhJQUiyvvC2._1asGWL2_XadHoBuUlNArOq ._2FKpII1jz0h6xCAw1kQAvS{height:19.5px;width:19.5px}._2e2g485kpErHhJQUiyvvC2._1hku5xiXsbqzLmszstPyR3{border-width:3px;height:32px;width:50px}._2e2g485kpErHhJQUiyvvC2._1hku5xiXsbqzLmszstPyR3 ._2FKpII1jz0h6xCAw1kQAvS{height:26px;width:26px}._2e2g485kpErHhJQUiyvvC2._10hZCcuqkss2sf5UbBMCSD{border-width:3.75px;height:40px;width:62.5px}._2e2g485kpErHhJQUiyvvC2._10hZCcuqkss2sf5UbBMCSD ._2FKpII1jz0h6xCAw1kQAvS{height:32.5px;width:32.5px}._2e2g485kpErHhJQUiyvvC2._1fCdbQCDv6tiX242k80-LO{border-width:4.5px;height:48px;width:75px}._2e2g485kpErHhJQUiyvvC2._1fCdbQCDv6tiX242k80-LO ._2FKpII1jz0h6xCAw1kQAvS{height:39px;width:39px}._2e2g485kpErHhJQUiyvvC2._2Jp5Pv4tgpAsTcnUzTsXgO{border-width:5.25px;height:56px;width:87.5px}._2e2g485kpErHhJQUiyvvC2._2Jp5Pv4tgpAsTcnUzTsXgO ._2FKpII1jz0h6xCAw1kQAvS{height:45.5px;width:45.5px}._2e2g485kpErHhJQUiyvvC2._1L5kUnhRYhUJ4TkMbOTKkI{-ms-flex-pack:end;justify-content:flex-end;background-color:var(--newCommunityTheme-active)}._2e2g485kpErHhJQUiyvvC2._3clF3xRMqSWmoBQpXv8U5z{cursor:default}._2e2g485kpErHhJQUiyvvC2._3clF3xRMqSWmoBQpXv8U5z ._2FKpII1jz0h6xCAw1kQAvS{box-shadow:none}._2e2g485kpErHhJQUiyvvC2._1L5kUnhRYhUJ4TkMbOTKkI._3clF3xRMqSWmoBQpXv8U5z{background-color:var(--newCommunityTheme-buttonAlpha10)} Any knucklehead can exert a modest amount of effort and soar above the Dasher minimum. Ill get orders where parking is terrible and the food is slow, but the cashier was apologetic and the delivery was easy. Again, this leads to a high probability of a bad rating. Sometimes sending a meme via text can lighten the mood with the customer. DoorDash and Chase have announced the launch of the DoorDash Rewards Mastercard which is DoorDash's first co-branded credit card. I have reported things like this in the past but ONLY when items are missing. How would you want things done if the food were being delivered to you? The problem is that when the system has the potential to hurt a driver's livelihood (particularly if a driver feels that Top Dasher status is necessary for scheduling purposes), if Doordash is going to require the vast majority of ratings be a 5, then they need to do a much better job with the ratings system and find a way to avoid getting bad ratings for things beyond our control. Obviously we can't read minds if the customer didn't leave instructions. Theres an important lesson I learned a long time ago from reading Stephen Covey. When you first start your rating fluctuates a lot. As an independent contractor on the Doordash platform, your customer ratings can be the difference between making good money as a Dasher and not earning anything. We can't change customers who are jerks. An curved arrow pointing right. With these observations fresh in my mind, I was ready to provide feedback. But as far as the customer is concerned, the delivery was late. What are the requirements to deliver for Doordash? Please share it. Dashers face deactivation at a 2.75 rating. As easily as it started coming in, it can drain right back out given time. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Just never look at the customer raiting, it's not permanent. I had my first thumbs down rating yesterday after almost 1100 deliveries amd a 1 star rating cause they said I didn't follow delivery instructions. For me, if a delivery is all going as planned and there are no potential issues, I dont feel the need to say anything. I know, were not required to. But enough will. Drivers/Dashers are spread out to all corners of the continent and its impossible to keep an eye on everyone. The Rideshare Guy may be compensated if consumers choose to utilize the links located throughout the content on this site and generate sales for the said merchant. ._1QwShihKKlyRXyQSlqYaWW{height:16px;width:16px;vertical-align:bottom}._2X6EB3ZhEeXCh1eIVA64XM{margin-left:3px}._1jNPl3YUk6zbpLWdjaJT1r{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;padding:0 4px}._1jNPl3YUk6zbpLWdjaJT1r._39BEcWjOlYi1QGcJil6-yl{padding:0}._2hSecp_zkPm_s5ddV2htoj{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;margin-left:0;padding:0 4px}._2hSecp_zkPm_s5ddV2htoj._39BEcWjOlYi1QGcJil6-yl{padding:0}._1wzhGvvafQFOWAyA157okr{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;box-sizing:border-box;line-height:14px;padding:0 4px}._3BPVpMSn5b1vb1yTQuqCRH,._1wzhGvvafQFOWAyA157okr{display:inline-block;height:16px}._3BPVpMSn5b1vb1yTQuqCRH{background-color:var(--newRedditTheme-body);border-radius:50%;margin-left:5px;text-align:center;width:16px}._2cvySYWkqJfynvXFOpNc5L{height:10px;width:10px}.aJrgrewN9C8x1Fusdx4hh{padding:2px 8px}._1wj6zoMi6hRP5YhJ8nXWXE{font-size:14px;padding:7px 12px}._2VqfzH0dZ9dIl3XWNxs42y{border-radius:20px}._2VqfzH0dZ9dIl3XWNxs42y:hover{opacity:.85}._2VqfzH0dZ9dIl3XWNxs42y:active{transform:scale(.95)} Good luck trying to get ahold of someone in the Door Dash corporation. Your appearance? ._2ik4YxCeEmPotQkDrf9tT5{width:100%}._1DR1r7cWVoK2RVj_pKKyPF,._2ik4YxCeEmPotQkDrf9tT5{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._1DR1r7cWVoK2RVj_pKKyPF{-ms-flex-pack:center;justify-content:center;max-width:100%}._1CVe5UNoFFPNZQdcj1E7qb{-ms-flex-negative:0;flex-shrink:0;margin-right:4px}._2UOVKq8AASb4UjcU1wrCil{height:28px;width:28px;margin-top:6px}.FB0XngPKpgt3Ui354TbYQ{display:-ms-flexbox;display:flex;-ms-flex-align:start;align-items:flex-start;-ms-flex-direction:column;flex-direction:column;margin-left:8px;min-width:0}._3tIyrJzJQoNhuwDSYG5PGy{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%}.TIveY2GD5UQpMI7hBO69I{font-size:12px;font-weight:500;line-height:16px;color:var(--newRedditTheme-titleText);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.e9ybGKB-qvCqbOOAHfFpF{display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center;width:100%;max-width:100%;margin-top:2px}.y3jF8D--GYQUXbjpSOL5.y3jF8D--GYQUXbjpSOL5{font-weight:400;box-sizing:border-box}._28u73JpPTG4y_Vu5Qute7n{margin-left:4px} Theres a fine line between communicating with the customer and annoying them. How to Become a Doordash Driver (2022): What You Need to Know. The DD app sucks. And then there are those who are just jerks. I'm sure I'm not the only Dasher out there that has been battling this issue, but I am getting sick and tired of customers that purposely give you a bad rating in order to gain free food or, do it for kicks because their life is so miserable. Apologize to the customer and then apologize to Doordash. Job security/advancement. ._1sDtEhccxFpHDn2RUhxmSq{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex;-ms-flex-flow:row nowrap;flex-flow:row nowrap}._1d4NeAxWOiy0JPz7aXRI64{color:var(--newCommunityTheme-metaText)}.icon._3tMM22A0evCEmrIk-8z4zO{margin:-2px 8px 0 0} It's about time they really start thinking about taking their money makers more seriously. Grubhub Mileage Deduction: Writing Off Car Expenses. So honestly I don't even care anymore. And I got this: Not exactly a penetrating examination of your customer experience! Customer Rating Overall customer rating is a score from 1-5, calculated from the 100 most recent ratings submitted by customers on their delivery (not food) experience. Dasher . Getty. If you see anything in the order that might seem unusual, it doesnt hurt to confirm that the restaurant was aware of it. Your Dasher rating can refer to a lot of things. Delivery Driver 3,983 reviews; Driver 2,437 reviews; It can mean the end of a Dasher's career on the platform for no valid reason. But the current system misses an opportunity to provide more accurate scores for corporate, and feedback for Dashers who want to improve their service. Should Drivers Accept Added Stop Requests? That may be true, but Door Dash is the largest delivery platform on the planet right now. He left a career as a business manager to deliver for Uber Eats, Doordash, Grubhub and others. Basically, anything less than a 5 can eventually lead to driver deactivation even though a 4 might be considered good! What are the Best Times to Doordash to Make More Money? Job work-life balance. How can Customer ratings impact our earnings? Gig economy platforms have a tendency to mimic one another, so its no surprise that Instacart and DoorDash and the best food delivery jobs have similar 1-5 star rating systems. And in fact, I personally will NEVER wear a Doordash shirt, because I am not a Doordash employee. As long as you just keep working honestly, you will be fine. Posted on Published: November 11, 2021- Last updated: August 10, 2022. The pay is really low and the pay per order is mostly not making sense in my area. Up until a month ago, I had a perfect customer rating of 5. ._1LHxa-yaHJwrPK8kuyv_Y4{width:100%}._1LHxa-yaHJwrPK8kuyv_Y4:hover ._31L3r0EWsU0weoMZvEJcUA{display:none}._1LHxa-yaHJwrPK8kuyv_Y4 ._31L3r0EWsU0weoMZvEJcUA,._1LHxa-yaHJwrPK8kuyv_Y4:hover ._11Zy7Yp4S1ZArNqhUQ0jZW{display:block}._1LHxa-yaHJwrPK8kuyv_Y4 ._11Zy7Yp4S1ZArNqhUQ0jZW{display:none} 63 different strategies that may help you increase your profits as a Doordash delivery driver. The insiders with lots of ownership in the company already sold their stocks at the top before they crashed. This is why monitoring your reputation is so important. When is a delivery worth accepting, and when should you turn it down? The least I deserve is a company having my back when I have been falsely rated or accused of something that I never did. This company would not survive if it was not for the backbone which are their delivery drivers. Among other Top Dasher requirements, you need a 4.7 customer rating. Support did actually do something right for once 2 weeks ago I got a contract violation for "never received" I called support told them my story and it went away 2 minutes later.
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