Was told there was nothing that they could do. Did my time to file a claim expire? I am trying to contact the few available Sears Repair Store near my home and they ask for $ 129 Diagnostic Fee. My Kenmore Elite refrigerator was purchased in 2015. I will continue to search for submitting a proper claim. Kenmore refrigerator class action over compressor defect dismissed. As of today, 8/5/21, the unit has stopped cooling. November 25, 2021, 5 years almost to the day, it stopped cooling, I checked in back of the refrigerator and the motor was hot to the touch and the glue was melting off of the compressor. Wrong color than advertised, and won't keep ice-cream cold. It's a scam. they offer their repair service which will cost you $300 each time to repair in my case it is every year thing and LG customer care is not willing to help in any way. Beyond disappointed Im angry. I want a new refrigerator, from all comments it seems that the problems have only begun. After that fiasco the Kenmore refrigerator compressor stopped cooling after only 18 months. We should do this every year until we get a judge that holds these guys accountable. Sears, LG Refrigerator with a Kenmor Elite badge on the right door. I purchased my frig Feb. 2015. Any help would be appreciated. Somebody should be held accountable as many people have said. Sears will said they would not honor replacement cost of compressor because Sears service tech did not repair. I also have Kenmore Elite fridge with failed compressor and need to know how to get action. Every part was replaced, Twice, if not more. I purchased an Elite Refrigerator made by LG November, 2017 and it stopped working September 23, 2019. The refrigerator alone was $2400 and now after just over 2 years the compressor is shot. My question is, it is a recall for that door condition. What can we do? I contacted our local news agency as this is just ridiculous worst product ever and worst customer service ever. The morning of the appointment we received a text that a technician would be arriving between 9:46 am - 11:16 am. They want over $400 to fix it. They should be segregated to their own spot and labeled, ' cheap, disposable and if you need it to look good but don't care if it lasts'. Our appointment time was between 1pm and 5pm. They got my money, for falsely pushing products that claim ( and are priced in line with) to be equal to or superior to the others lined up next to them in the store. I called Sears customer service and scheduled an appointment for a tech diagnosis and repair on Friday, April 17, 2020. HELP. Has worked GREAT until the 17th. After numerous phone calls to LG and Sears finally got a appointment with a sears tech. Where is our government officials help in this matter? LG has scheduled repair FOUR days from now. No one mentioned the failure of all the compressors. Purchased my LG 3 door refrigerator 11/2016. Found out it is made by LG which the repair guy said they don't work on LG hmm wonder why. LG said they have made another appointment for A&E service repair to come out and fix the refrigerator. We have called Sears several times to get an earlier appointment, which they assured us was a possibility and were met with nothing but frustration. Only the compressor was covered. We had purchased the Kenmore Elite 795.74023 refrigerator with ice maker in the door. I call the warranty who sent out a part and told me a repairman would contact me. This is ridiculous especially seeing that they have known about these compressors for quite awhile! will never buy anything "LG" in the future unless i read an awful lot of good news about how they have improved. It is only 1 and 1/2 years old. Kenmore Elite Model 795.73157.610 manufactured in 2016 and in house I purchased in 2019. Due to the COVID -19 stay at home restrictions and social distancing measures in place the earliest an appointment for a tech visit is a week from now, 4/17/20. Item #3803318. Model ELITE LG My Repair & Advice. LG service is no help they are stating unit is out of warranty. Kenmore Elite with LG technology. Do I qualify for the class action suit? Didn t see number on recall list but should be. not even frozen. I, therefore, called a local appliance repair company and paid $1309.56 for a new compressor. Purchased Kenmore Elite with LG compressor lasted 2.5 years, someone needs to be held accountable! My 3 year old frig stopped cooling 4 months after my extended warranty was up and a tech told me all was well with it. Had a repairman out on Memorial Day and he new it was the compressor. (86 pages) I called Sears and they couldn't get out until Jan 12th so i called a local company. I bought a Kenmore on 2017 and now I'm being told that I need a compressor and I the repairs are $1,200. I have own this Kenmore elite refrigerator sine 2018. We though we were buying a Kenmore only to find out it was made by LG. Im senior on social security. Not covered under the warranty which is good for 1 year. He used to work for LG and he refuses to see their clients as they never pay. Compressor went out. The Refrigerator Door Hinge Bushing top door base broke. The Refrigerator started working again some time later, but has now failed again. We were on the phone with Sears and LG customer service in Alabama for over 2 hours. Sold as the top of the line Kenmore fridge for $3000. Seemed he had no idea what he was saying or doing. Yesterday we found that it was not working. Refrigerator stopped cooling on August 28, 2020 while still under warranty. I have model #795-72483-411, serial # 807KR00307 which is a Kenmore Elite. Description. Ill never buy another Kenmore or LG product. They even push extended warranties on all your Kenmore equipment such as washing machines, dryers both from the Tech in person and over the phone. Twice the warranty person on the phone attempted to schedule a walk through to sell us a new AC unit. He replaced the compressor which cost me around $350. Repairmen recommended Whirlpool family of products but next time I will do even more research. ft. Consumers calling Kenmore for replacements are experiencing severe backlogs in getting replacements and are left without a functioning refrigerator. As of today October 31 I am still out a refrigerator. The control panel went out the first year and then October 2, 2019 the compressor stopped working. I called the number and was taken back to Sears who said that the fridge is not under warranty. Cost is around $1300.00, This is BS, anyone with suggestions. Poor appliances. 795.72489.410) Manuf 04/2015 UNTIL PROBLEMS; compressor stopped working, had new one put in, mainboard reset- for a short time started to cool then fridge/freezer stopped cooling & lost food again. The next appointment was 3 weeks away so we hired a repair service that came out much quicker. Compressor Died after 5 years of use. Kenmore elite 795.7132 series bottom freezer refrigerator (86 pages) Refrigerator Kenmore Elite 795.7802 Series Use & Care Manual. I purchased a Kenmore Elite LG 795.7107 5 yrs and 5 months ago. 5 years ago from Sears. ft.). This guy informed me this is typical for these LG refrigerators and he does this work at least 1-2 times a week and he said don't be surprised if the replacement doesn't do the same thing because they have not fixed the problem in the replacements. I have a kenmore/LG trio refrigerator purchased in 2016. Sears only offered a 20% discount for the service and I am sure I will have to go back thru the whole ordeal each and every time this happens. Kenmore elite fridge model # 795-77544600, burning smell in the refridgerator, which caused the light housing to melt, ceiling of refridgerator to melt, charred bulb sockets, cover of light extremely hot, not to mention a few more hours would have caused a fire. I bought an Kenmore fridge from Sears January 2017 and by July 2019 I need a new fridge. Check to make sure the brand and model listed below are correct, then download the manual in order to gain access to all the specs. We are spreading the word: Do not buy an LG refrigerator because it is not worth $3,000 when it does not last even 2 years and LG does not care about their customersthey only care about making the quick $$$. Now I have to wait another WEEK before this gets resolved. Compressor went out in under 2 years. Compressor never begin cooling or freezing. My french door kenmore elite is 2 years old. Have photos. He told me to go out and purchase a new fridge. Step 2: Uninstall the Old Compressor. 2017 kenmore elite model # 795.73165.610 refrigerator purchased new with extended home warranty 11/29/17- 11/29/22. I freaked out and after much research and 100's of calls had a tech come out on 8/14. Would certainly like compensation not only for repairs, but for all the lost food. It just stopped cooling. I purchased a Kenmore Elite French door refrigerator on July 23, 2016 along with a new dishwasher and stove. Every manufacture are the same but how they handle the issues or stand by their products determine customer loyalty. If not, are there other class actions to join? I bought a Kenmore Elite in May 2014. I was made aware of that my Kenmore is a LG refrigerator and about the lawsuit when when I spoke to a local appliance repair technician which cost me $120.00. This kind of money is not disposable. According to plaintiffs, the problem stems from a defective linear compressor. I have reported to Maryland States Attorney for consumers. I bought a Kenmore French door on Black Friday 2016 and put in use on Sept/2017 ( because my house was being built during that time). BUT ON SALE FOR $500. My kenmore with lg compressor went out .3 years old.nothing but thecrun around from both sears and LG .3 weeks of phone calls and neither wants to take any resposibility .i dont think i will ever by another product from either company.customer service is terrible. I purchased a Kenmore refrigerator November 2017 and June 2019 the LG compressor failed. We have had issues with the microwave, dishwasher, and refrigerator - especially the refrigerator. They should not be allowed to sell these products stating that they will last 15-plus years when they know they will only last a minimum of three years it's against the law and I hope that this gets brought to light and all of us customers who got duped into believing that we had a good product will be justified!!! Would take 2 weeks and parts would be shipped to my home. I have a Kenmore Elite Refrigerator/Freezer, Model 795.74023.411. So now how do we file for the lawsuit. We tried to buy a replacement, . Manufactured in: South Korea. Purchased 5/10/13, and we have had to go purchase another refrigerator. I worked fine until Sept of 2022 when it stopped cooling. I read in the other comments that these LG's were made in Korea and they were meant to run on butane not Freon is that true? Not expectable. We purchased the seers home warranty and that has been a complete fiasco as well. At these prices augh. However, use the right type of bulb for the refrigerator model as well as the correct wattage. Even then because Sears does not do repairs on the weekend, therefore we had to spend $160 on a small freezer to salvage as much of our frozen food as possible. 5 years old Kenmore elite mod 795.74027 compressor quit, repair man said don't fix, nothing but problems not worth 800 to 1200 to fix he said buy whirlpool the Kenmore is LG. my Kenmore Pro refrigerator has broken 6 times in 1 year. repair company is saying that even that may not fix the unit as it may need a compressor. For more information on recalled products, visit www.recalls.gov. He is going to replace it at the cost of $1370.00. Serial # 305KRZH1U677 We purchased this French door refrigerator from a local furniture store currently out of business in 2014. Sign in Submit a Complaint. Purchased a Kenmore Elite 795.7248 sold as model 72483 and is manufactured by LG. 1ST they sell a faulty product, then they send out a repair company of 3 they use that then orders the wrong part and yet I am the one still suffering thru the summer without. It just now quit cooling. I bought a Kenmore elite refrigerator in 2018 only to learn it is an LG and my compressor has died and they want $950 to install a new one. I've never paid as much for a refrigerator as I did for this one and I've never had any issues with any other refrigerator that I have ever owned but this one! It's a scam to sell off the lemon appliances, and I fell in the trap, and now I'm stuck with an appliance which needs quarterly maintenance and repairs. So far I don't have any issue with LG tech support, my case was handle quickly with one phone call and it did not cost me a dime. I have been calling every week trying to schedule a Technician to check it out. I am currently in the same situation. Less than 1 year icemaker failed (jammed) was able to unjam, but this happened several times over the next few months until it totally failed after just over a year. This is absolutely unacceptable that this company is not forced to make things right and recall these faulty appliances. Then in December the refrigerator broke and we contacted Sears who had an outside company come to fix it. Took 3 repair calls to fix no parts untrained tech. Step 5: Add Refrigerant. 4.6 4.6 out of 5 stars (39) $9.99 $ 9. Then go to the old refrigerator (20 miles away) get my food, turn on my beautiful new "repaired" refrigerator and replace my food. We bought our LG model number. This is around 2 years and 1 month. Single Ice Maker. Bought Kenmore 4-Door French Door Refrigerator 72493 in August 2017. I purchased a new Kenmore refrigerator in 2018 and on July 27,2022 the compressor stopped working, 2 months after our warranty expired. Since this is a standard depth refrigerator it stands away from the counters so it will fit is a 33 wide by 66 high space. are there any class actions involving this product? Had it four year now having that problem. They know they have a bad design, yet they don't stand behind it and just replace it with the same crappy compressor. Will never, never, never buy a product from Sears/Kmart again. Yet my temp reading still said -3 / 33. but hot as all get out. Last week our ice maker stopped working, and then a few days later the frig and freezer both stopped working. Felt like I was dealing with a clueless Shyster. After 4 years the compressor gone bad. We are retired and just dont have that much to waste on them. I bought a Kenmore Grab-N-Go 23.9 cubic foot refrigerator in April 2017. Our fridge went out 1 year 5 months after we bought it. But my Kenmore elite how did little less than two years the compressor went up now Im trying to find a way to have it fixed because I absolutely love the refrigerator contacted American Sheld they sent somebody out however they could not fix it because there was still a warranty on this modelWould like to know what to do next to be able to get this taken care of. Purchased a Kenmore Elite 795.74023.412 in late Aug 2018 that just stopped working. We also bought a Kenmore Elite Bottom Freezer Refrigerator from Sears on Oct 11, 2011 on July 4th 2019 the compressor went out and was verified by our personal technician. ft. 2-Door Compact Refrigerator - Stainless Steel. It's only been a few years. i went to LG's FB site and posted about my failed Kenmore Elite fridge. Why is LG allowed to keep putting these faulty compressors into any product? We just came back from vacation and discovered the refrigerator was running but not cooling anymore. Refrigerator Kenmore Elite 795.7218 Series Use & Care Manual. Consumer Contact: Call LG toll-free at (888) 294-5782 or Transform for Kenmore brand products at (800) 659-7026 during the hours of 7 a.m. to 7 p.m. CT Monday through Friday. Everything stopped on my unit and it does not look like LG or Kenmore or Sears are going to do a thing about it. Compressor has failed in August of 2022. Kenmore elite fridge model # 795-77579600 the inside lights stay on when doors are shut, which caused the lighting housing to melt, charred bulb sockets, a rise in temp and loss of contents, not to mention nearly starting a fire. Ill never deal with seers series home warranty seers home services as soon as my contract is up. For a new refrigerator every year, someone has to take responsibility!!!!! Hello we purchased a Kenmore Elite model#795.72489.410 it stopped cooling,making ice,or freezing I had 3 repair person came to our home and diagnosed a bad Compressor, they all told me it had a 10 year warranty. Production date says 2019.05. I purchased a LG refrigerator in 2006 and been having problems with it every since. How did they manage to keep it so quite, So much so I bought one in 2018 and had not heard anything until mine just went out this week. Never would I thought that an Premium fridge such as this would stop working less than 3 yrs after purchase. Good Lord, people RUN! Model # 795.72043.110. It will take a week for tech to look at the compressor. !My fridge is dead 795.73167.610 not even 3 yrs old paid over 2,000.00 new at sears. Also the whole system neeeds replaced. I paid over $3000 for it and the compressor has completely failed. I also lost about $300 worth of food that was in the freezer and some that was in the refrigerator compartment. I unplugged the refrigerator. Well I thought I bought a reliable Kenmore fridge? Yet its been a week and our refrigerator still does not work. Light bulbs filled with smoke and fixture is burnt in color! The standard counter depth is 25 inches, but the depth of your fridge may vary by several inches one way or the other. I scheduled an appointment with Sears Home Repair, but the first available appointment was on July 18, 2022. Repairman says the linear compressor is failing. The tech repairman first stated that if the compressor is the problem, he would have to order a replacement but that I would still owe service costs of $128. Is this covered under the recall? You'll find it at . Wow. The technician said that the I needed a new condenser which would be no charge because that's the only thing covered under the "warranty" but the other parts and labor I would be responsible for unless I purchased an additional warranty that would cover all the parts for $600 a year but it would cut the $858.23 in half. Do not purchase Kenmore or LG. I just want my ice maker fixed and tired of mopping water that leaks through the dispenser, that is going to ruin my new floors. He charged me $100 to do nothing but say the compressor is bad, youll have to go through Sears and showed me a clause in th instruction booklet that states sealed refrigerant systems (compressor etc) were covered parts only for an extended period of time. Purchased a Kenmore Elite Refrigerator in 8/2016, the compressor is out at exactly 3 years. What a joke. Amazon Music Stream millions It stopped cooling due to the compressor failing on 12/31/22. We were happy with this unit until now! Down to $750.00, after having to buy an extended warranty. We can't go 5 weeks without a refrigerator. Release # 03-533. We paid the service charge and then try to set up the repair date and that when we found out from the service provider they were not going to repair the refrigerator. Only had my Kenmore Elite refrigerator for 2 years and the compressor has died. It took over an hour to get through only to speak to someone outside of the US and with a heavy accent whom I could not understand. If you have had a similar experience. Sears will only cover the cost of the compressor and not the labor, etc. We went on vacation and came back only to have to through out all our food. Sears service said the soonest appointment we could get to "diagnose" the problem was 5 weeks out. I said no way, I PAID for that feature and how could they tell me sorry? Looks like another class action lawsuit is needed for these Kenmore refrigerators (apparently shady LG parts STILL being used ! Step 3: Install the New Compressor. Purchased Kenmore Elite Refrigerator in 2017 recently ice maker stopped working with in a week entire refrigerator stopped cooling. I have a house full of lg appliances and have had problems with all of them resulting in repair or replacement. Refrigerators should last more then 2 yrs. I have not owned an LG before and I will not own another one in the future. Sears products and LG as gone down hill. Please advise me on next steps. Kenmore 99053 4.5 cu.